Privacy Policy

Last updated: January 2025

1. Information We Collect

Personal Information:

  • Name and contact information (email, phone number)
  • Payment information (processed securely through third-party providers)
  • Account credentials and preferences
  • Customer support communications

Technical Information:

  • IP address and device information
  • Viewing history and usage patterns
  • Browser type and operating system
  • Connection and performance data

2. How We Use Your Information

We use your information to:

  • Provide and maintain our IPTV streaming service
  • Process payments and manage subscriptions
  • Provide customer support and technical assistance
  • Improve our service quality and user experience
  • Send important service updates and notifications
  • Comply with legal obligations and prevent fraud

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party providers who assist in operating our service (payment processors, hosting providers)
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Transfer: In the event of a merger, acquisition, or sale of assets
  • Safety and Security: To protect the rights, property, or safety of TellyLoom, our users, or others

4. Data Security

We implement industry-standard security measures to protect your personal information:

  • SSL encryption for data transmission
  • Secure servers with regular security updates
  • Access controls and authentication measures
  • Regular security audits and monitoring
  • Secure payment processing through certified providers

5. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your personal data
  • Portability: Receive your data in a structured format
  • Restriction: Limit how we process your data
  • Objection: Object to certain types of processing
  • Withdraw Consent: Withdraw consent for data processing

6. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Account information is typically retained for the duration of your subscription plus 12 months for billing and support purposes. Usage data may be retained for up to 24 months for service improvement purposes.

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content recommendations
  • Improve our service performance

You can control cookie settings through your browser preferences.

8. Third-Party Services

Our service may integrate with third-party services (payment processors, analytics providers, customer support tools). These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

10. Children's Privacy

Our service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

Email: privacy@tellyloom.co.uk

Support Email: support@tellyloom.co.uk

WhatsApp: +44 7446 441826

Response Time: We will respond to privacy requests within 30 days

12. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify users of significant changes via email or through our website. The "Last updated" date at the top of this policy indicates when it was last revised.